Online Assistant Job In Salisbury, Wiltshire

Vacancy Details

Job Description

If the shifts for this position include hours earlier than 6 am or later than 11 pm, candidates must be at least 18 years old.

In addition to the advertised hourly rate, we pay a nightshift premium of £2.45 for every hour worked between midnight and 5 am, where applicable.

If you enjoy making people’s lives easier, you’ll find satisfaction in working as one of our Online Assistants. This hands-on role requires quick and efficient work.

Your responsibility will be to ensure that every customer order runs smoothly and seamlessly. Whether you’re working behind the scenes or selecting products on the shop floor, you’ll play a crucial role in creating exceptional Sainsbury’s experiences. From the moment customers place their orders on our website to when their shopping is loaded onto our delivery vehicles, you’ll work to impress our customers and keep them coming back.

As an Online Assistant, you might work on the shop floor, carefully picking customers’ orders and selecting high-quality products, just as if you were shopping for yourself. You’ll assemble each order with precision, ensuring customers receive exactly what they’ve requested. If any items are unavailable, you’ll choose the closest match to ensure customer satisfaction.

Alternatively, you could assume a more general role, mastering the various tech systems we use to ensure. We deliver all online orders on time and in excellent condition. You’ll interact with customers over the phone, process orders through the tills, and collaborate with our online Drivers to load their vans for efficient deliveries, all as part of a unified team.

Regardless of your specific role, your dedication to doing right by customers every time will align with our values.

Benefits:

• Discount Card: After just four weeks, you’ll receive a discount card that provides you and a second user with a 10% discount on most items at Sainsbury’s, Argos, and Habitat. And, as an extra perk, throughout the year, we periodically boost the discount at Sainsbury’s and Argos to 15%.
• Free Food and Hot Drinks: Enjoy complimentary food and hot drinks during your shifts at all our stores.
• Generous Holiday Entitlement: Your holiday entitlement is calculated based on the hours you work, ensuring you get the time off you deserve.
• Family Leave: We offer generous maternity and paternity leave to support you during important family moments.
• Pension: Sainsbury’s is committed to your financial future. We’ll match your pension contributions, ranging from 4% to 7%.
• Share Schemes: Take advantage of our share schemes, allowing you to save a portion of your pay to purchase Sainsbury’s shares at discounted rates. You even have the option to buy shares with every paycheck, gradually building an investment.
• Wellbeing Support: Your well-being matters to us. That’s why we provide free access to our Employee Assistance Programme—a confidential service offering emotional support. Practical information, and guidance on various topics, from legal and financial matters to short-term counseling.
• Colleague Networks: We foster inclusivity through a range of internal networks. creating an environment where every colleague can be themselves and reach their full potential.
• Cycle to Work Scheme: Save on tax and national insurance by participating in our cycle to work scheme. You can hire a bike and accessories, promoting a healthy lifestyle.
• Shopping Discounts: Enjoy special offers on gym memberships, restaurants, holidays, retail vouchers, and more. It’s our way of helping you save on everyday expenses and enjoy life to the fullest.

About Sainsbury’s Company Vision

Sainsbury’s centers its company vision on becoming the most trusted retailer, where people love to work and shop. They aspire to improve customers’ lives every day by offering quality products and services while championing environmental and social responsibility. Through innovation, a focus on customers, and engagement with the community. Sainsbury’s aims to build a sustainable and inclusive future for all.

Regarding the Team

• We are dedicated to caring for our most valuable asset: our people.
• Ensuring the potential and well-being of our exceptional teams is our top priority.
• When you join our HR department, you’ll become part of this mission.
• Our teams bring energy, humor, hard work, and resilience to the table, making them our most valuable asset.
• It’s our responsibility to provide Sainsbury’s employees with everything they need to feel appreciated, engaged, motivated, and empowered to shine.
• This is where our HR professionals come in, with pivotal roles across various functions such as Reward, Recruitment, Change, and Talent.
• They are experts at creating environments that enable our colleagues to flourish, and we take immense pride in their deep understanding of Sainsbury’s from the inside out.