In the role of Customer Service Representative, you will serve as the main contact for our esteemed customers, playing a pivotal role in addressing their inquiries, resolving concerns, and ensuring overall satisfaction. Effective communication skills, problem-solving abilities, and a dedication to providing exceptional service are essential for success in this position. Customer Service Representative Job In Sharjah
| Position | Customer Service Representative Job |
|---|---|
| Employment Type | Full Time |
| Location | Sharjah, United Arab Emirates |
Primary Responsibilities:
- Act as the initial point of contact for customers through various channels, including phone, email, chat, or in-person interactions.
- Deliver courteous and prompt assistance to customers, addressing inquiries, resolving issues, and guiding them through product or service-related procedures.
- Exhibit comprehensive product knowledge and expertise to help customers make informed decisions.
- Record and manage customer interactions in a CRM system, ensuring accuracy and completeness of records.
- Collaborate with different departments, such as sales, technical support, and operations, to facilitate the resolution of customer issues.
- Proactively recognize and elevate high-priority issues to the appropriate channels for swift resolution.
- Continuously update and improve understanding of products/services, and remain informed about company policies and procedures.
- Strive to surpass customer satisfaction goals and performance metrics.
Requirements:
- Completion of high school or an equivalent qualification.
- Demonstrated background in a customer service role or a comparable position.
- Exceptional verbal and written communication abilities.
- Proficient in active listening with empathy to comprehensively grasp and respond to customer requirements.
- Strong problem-solving aptitude and the capability to think quickly.
- Familiarity with CRM systems and customer support software.
Technolojbd Consulting
Technolojbd Consulting is a unique and adaptable consulting company specializing in Executive Search Placement, Outsource Staff Management, and Training. With an extensive background in the industry, our team of professionals is committed to delivering outstanding services to clients spanning diverse sectors.
