Security Officer Job at DHL Express

Job Details:

Job Role

In this role, a Security Officer is tasked with the daily execution of security protocols within DHL facilities. The primary objective is to establish and maintain a secure and safe environment for DHL employees and guests, as well as safeguarding the property and possessions of DHL, its clients, and visitors.

Your Responsibilities:

• Act as a representative of DHL at all times and provide professional, friendly, and courteous assistance to customers.
• Cultivate and sustain a high level of professional rapport with all customers.
• Address customer inquiries and direct them to the appropriate DHL department for further information.
• Register, process, and maintain records of all site visitors and guide them to their meeting locations.
• Occupy designated duty posts as instructed by the manager, adhering to relevant security protocols.
• Control access to your assigned area in accordance with security procedures and ensure that visitors and staff possess the correct passes.
• Take appropriate action against unauthorized individuals.
• Inspect personal belongings and bags entering and leaving the site.
• Verify that any items removed from the premises by contractors have received approval from the responsible manager.
• Review the documentation of all DHL or contracted vehicles entering or leaving the premises, ensuring that departing vehicles are covered by a manifest or customs release certificate. Customs officers seal all vehicles leaving the airside facility.
• Maintain security records.
• Report any instances of lost property to the security manager.
• Ensure vehicles are parked in designated parking areas.
• Conduct patrols during off-peak hours to secure all areas and conserve energy.
• Secure all external doors and windows.
• Promptly report any potential hazards or building maintenance requirements.
• Familiarize yourself with the location of fire equipment, fire drill procedures, and fire management techniques in line with fire warden training.
• Administer first aid when necessary and know the whereabouts of first aid kits.

Qualifications for Success as a Security Officer:

• A comprehensive understanding of the DHL Network.
• Exceptional personal appearance, grooming, and hygiene.
• Demonstrated capacity to use initiative and judgment in addressing job-related challenges.
• Preferably, prior experience in the Army, Airport Security, or Police Force.
• Comfort working with the general public.
• Display the ability to quickly assess situations and employ suitable resolutions.
• Proficiency in computer usage.
• Capable of working with minimal supervision.
• Outstanding verbal communication skills and interpersonal demeanor.
• Strong organizational capabilities, including effective workload prioritization.
• Proven competence in functioning under pressure within a fast-paced, time-sensitive environment.